Terms & Conditions

  • Return/refund/exchange/cancellation policy. If there is “no refund” or limited refund policy,

    this must be clearly communicated to the customer before purchase is made;

    Goods purchased from our store are not applicable for refund but If our products arrived damaged, rotten or contaminated in any way, please contact us within 24 hours and we will be happy to send a free replacement.


  • Delivery policy including any special conditions, if there is any;

    We will provide the Delivery Services you engage us to perform for the ordered product(s), directly or through a third-party service provider, in a professional and workmanlike manner, consistent with industry standards.


  • Purchase Terms and Conditions

    By using this site, (at www.octagen.store ), you are accepting these Terms & Conditions. Please read these Terms & Conditions before placing using the site or an order. 

    In these Terms & Conditions 

    “We” and “us” means Octagen Store 

    “You” means the person placing an order. 

    “The contract is agreed” – by completing and submitting an electronic order form, you are making an offer to purchase products which, if accepted by us, will result in a binding contract. An acceptance email from us confirms that the contract is formed. 

    By using the website to consume content or buy products online, you confirm that you are at least 18 years old, and are consenting to these terms and conditions and to our privacy policy.


  • Copyright

    This website and all content contained within it is protected by copyright and no portion of it may be used without express written permission from Octagen Store.


  • Comments & Review

    This website allows comments on specific articles or pages, but all comments will be monitored and will be displayed at the sole discretion of Octagen Store.


  • Newsletter Subscription
    Users who receive the Octagen Store newsletter through registration on Octagen Store, may be removed from the email newsletter list at any time at the sole discretion of Octagen Store and to see how your data is used or to view our complete privacy policy, click here.


  • Ordering

    By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note that products will not be sent (or links to online products) until we have authorization from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorized.

    We do not have to accept your order, and for example, we will not accept your order if:

    We do not have the products in stock

    Your payment is not authorized

    There is an error on our website regarding the price or other details of the products

    You have canceled your order

    We reserve the right to refuse any order.


  • Returning products after sending
    Goods purchased from our store are not applicable for refund but If our products arrived damaged, rotten or contaminated in any way, please contact us within 24 hours and we will be happy to send a free replacement.


  • Pricing and payment
    Prices throughout the website are quoted in MVR. While we make every effort to ensure that the products shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If products you have ordered are unavailable, you will be notified as soon as possible.

    The price you pay is the price of the products shown at the time you place your order, even if the price of the product has since changed.Your payment card will be debited for your order at the time the order is placed. By submitting an online order with Octagen Store, you expressly agree not to request a ‘charge back’ of any fees or payments for said orders, and that no dispute will be raised with or adjudicated by the credit card company. Rather, you agree to contact Octagen Store directly to resolve the issue or obtain a refund pursuant to the product guarantee.

    Where an offer mentions that an item is reduced in price, eg: half-price, the discount will be calculated at checkout before any postage or packaging charges are applied.


  • Delivery information
    Please see individual product sales pages for information about delivery and shipping charges, where applicable.


  • Changes to Terms & Conditions for buying products online
    We reserve the right to change these Terms & Conditions for buying products online from time to time. If this happens, we will notify you by posting the new Terms & Conditions for buying products online on the website. If you do not wish to be governed by the revised Terms & Conditions for buying products online, you must not place any further orders.

    These Terms & Conditions are governed by the law of the Maldives and you and we agree to use the Maldivian courts should any dispute arise.

    If any part of these Terms & Conditions for buying products online is found to be invalid by law, the rest of them remain valid and enforceable.